Terms & Conditions

Terms and Conditions for ticket ordering.


Please read and understand the following terms and conditions as they are binding for all ticket purchases.

  • No exchange of tickets will be made under any circumstances and tickets are not transferable.
  • No refund on tickets will be made under any circumstances. All ticket money would be used to pay expenses with the surplus going to the charities.
  • Venue Owner reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
  • The Promoter may add, withdraw or substitute artistes and/or vary advertised programmes, event times, and audience capacity without prior notice.
  • The Promoter/Venue Owner may use the ticket holder's image or likeness in any live or recorded video display, photograph or picture.
  • The Promoter/Venue Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
  • The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances.
  • The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
  • Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets/merchandises from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.
  • Persons aged 14 years or younger must be accoumpanied by an adult.
  • Challenge 21 will be in force throughout the event
  • Only food purchased on site may be consumed on the premises.
  • Stop and search will be in action at the event any alcohol glass or sharps will be removed and disposed of.
  • No dogs will be allowed into the event except for guide dogs
  • Any complaints regarding the event will be directed to and dealt with by the Promoter.



For further information please email us at info@ottervalleyfestival.com